FAQs

Frequently Asked Questions

About DannyTalks

What is the main purpose of the app?

It is a basic fundamental right of every child to have conversational skill, and the ability to engage in meaningful conversations. DannyTalks is an advanced voice AI for kids that encourages real functional open-ended conversation practice allowing kids to develop both their listening and talking skills with an always available AI friend named Danny, anytime and anywhere.

How can the app help kids to get better with conversation skills?

Kids can talk to Danny about anything they like, just like a real friend. The app is always here to give kids constant conversation practice at any time. The more kids talk with the app, the more confident they will become and the better they will get at engaging in real life conversations!

Getting Started

How do I start using the app?

Simply launch the app and tap the microphone button to get started. If this is your first time using it, just sign up to a free trial and the app will guide you through the initial setup process.

What devices are supported?

This app is compatible with iPhone and iPad running iOS 15.0 or later. For the best experience, we recommend using the latest version of iOS.

Subscription & Billing

How does the subscription work?

All voice conversations require a subscription so that the developers of DannyTalks can provide the best possible app and service. The subscription provides full access to all app features and unlimited voice conversation time. You can choose from monthly or annual billing options, and your subscription will automatically renew unless cancelled. All in-app subscription billing is handled by Apple for security and privacy.

How does the free trial work?

We offer a 3 day free trial to all new users of the app. The free trial lets you to try out the app totally risk free to see if it is a good fit for the kids under your care. The free trial can be claimed by simply signing up to a subscription plan, and the subscription itself does not start until the end of the 3 day free trial period. If the app is indeed what you are looking for, the subscription will automatically start after the end of the 3 day free trial period, making it really easy to keep using the app uninterrupted. If on the other hand, the app is not the right fit for you or the kids, you can cancel at any time before the end of the free trial period.

How often can the free trial be claimed?

The free trial is only available to new users of the app. This means if a free trial has already been claimed, it is not possible to get another free trial, even if the app is uninstalled and reinstalled. Apple's subscription billing systems only allow one free trial to be claimed per user, for any given app.

How do I cancel the free trial or subscription?

You can cancel the free trial or subscription at any time within this app's settings by tapping 'Manage Subscription', or by going to the device system settings in Settings > Apple ID > Subscriptions. Please note that subscriptions automatically renew unless cancelled at least 24 hours before the renewal date. You'll continue to have access until the end of your current free trial or subscription period.

Using DannyTalks

What do the different colors represent in the app's big central circle?

The central circle that is seen in the middle of the app is a large and easy to understand visual of conversation states. This allows kids to understand when is the right time to listen and speak during active conversation, and this conversational turn-taking is great practice for real world talking with actual people.

Is there a limit to how often or how long kids can use the app?

With an active subscription, there is no limit to how often or how long kids can talk with the app. Kids can talk whenever they like and the app will always be ready to chat.

How do I change the topic of conversation?

You can tap on the side menu to choose from over 45 topics and themes, and the app guides kids with keeping on topic so they can learn the best things to say across many everyday situations. The app is constantly updated with new topics so kids can never run out of things to talk about!

How do I change the app's voice?

Just tap on the voice button next to the microphone button to select from a range of highly realistic child and teen voices, with multiple accents.

How do I encourage kids to use the app?

It is recommended that kids who need conversational or social ability support, should actively practice talking multiple times a day to increase talking skill and confidence. In order for this consistent practice to occur, using the app should be integrated into a child's daily routine whenever possible.

Where are some typical places that kids can use the app?

Kids can use and talk to the app anywhere they like. A lot of kids find success using the app at home, in therapy classes, and even at school. Many kids also use the app outside in cafes and restaurants, outdoors at the park and even in the car or other public transport.

Is a microphone/headphones recommended when using the app?

In most quiet environments, kids can just talk to the app without any microphones and headphones as your device alone will be sufficient. However in more busy environments with significant background noise, headphones with attached microphone is recommended to ensure the app can hear what kids are saying, and also for kids to hear what the app is saying back to them.

How do I view the conversations that have taken place with the app?

All voice conversations and interactions are transcribed for easy viewing in a familiar text exchange environment. This is great to check what kids have been talking about, and also to see improvements in conversation skill over time.

How do I share the conversation transcripts with other people?

To respect and protect the privacy of users, the app does not make the conversation history shareable or exportable with/to other apps. However in cases where sharing conversation history is necessary, a screenshot is recommended.

How accurate is the conversation transcription?

Best efforts have been made to ensure the highest level of transcript accuracy possible. However the accuracy of any conversation transcript generated by the app may be affected by a number of factors outside of our control, including but not limited to; loud background noise, microphone quality, user proximity to device, speech clarity, pronunciation, and/or accent variations.

Privacy & Data

Is my conversation data stored?

Both the app and our AI models DO NOT store your child's voice input data. Voice audio processed by our models is used exclusively for the purpose of generating a conversational response in real time. Once a response has been generated, the input data is immediately discarded and is not retained in any form. Conversation transcripts are only stored locally on your device and can be accessed from the transcript history. We use industry-standard encryption, as well as your mobile device operating system's native security to protect your data.

Can I delete my conversation history?

You can delete individual conversations by selecting which conversation you would like to remove from the conversation history, or clear all history and data through the app settings. Please note that deleted conversations cannot be recovered.

Technical Support

I'm experiencing audio issues. What should I do?

Ensure your device's microphone permissions are enabled for this app in Settings. Check that your volume is turned up and try restarting the app. If issues persist, try restarting your device or reinstalling the app.

The app isn't responding. What should I do?

If in the very rare case that the app gets stuck when generating a conversational response, try force-closing the app and reopening it. If the problem continues, restart your device. Make sure you're running the latest version of the app by checking for updates in the App Store.

Additional Help

How do I contact support?

If you need additional assistance, you can reach out to us by using the 'Send Feedback' option in the app settings, or send an email to hello@dannytalks.com. Please ensure to include your User ID, for subscription enquiries. We typically respond within 24-48 hours.